Step-by-step guide to Ship your artwork

Below is a step by step process to understand what are the next steps to take once your artwork has been sold. Below are the topics we have covered for you in case you are in a jam!

WHEN YOUR SALE IS MADE....

Step 1: – You’ll receive an email informing you of the sale. You’ll also receive information regarding the next steps you’ll need to take in order for us to successfully deliver the artwork to the buyer/collector. These steps include:

Scheduling a date and time for our courier to pick up your sold artwork. (Courier pick up should occur within 2 - 3 days of when the collector/buyer purchases the work.)

NOTE: It’s very important that you immediately schedule a courier pick up date and time after being notified that your artwork has sold.

Step 2:– If 48 hours pass and you haven't scheduled a pick up date, you'll receive a phone call and email from our Artist Support Team.

Step 3: – A courier service will arrive on the date you requested to collect your package and the shipping documents. Please make sure to hand all labels and shipping documents over to the courier.

Additional information regarding artwork packaging, pick up, and delivery:
All original artworks are shipped to the collector/buyer directly from the artist's location.
You, the artist, will be responsible for packaging your artwork for shipment, as well as for all packaging costs.

IMPORTANT:
Please read our instructions for "Packaging Your Artwork" very thoroughly.

Shipping costs are paid for by the collector/buyer at the time the artwork is purchased.
You the artist will be responsible for packaging your artwork for shipment as well as for all packaging costs.
You may choose to include the Certificate of Authenticity inside the packing with your artwork.

Step 4: – Next, your artwork will be picked up and delivered to the collector/buyer. Please note that the transit time can vary depending on the location of your customer. You'll see your shipment's tracking number on the label that is provided to you. You can follow along using that tracking number on the carrier's website directly (i.e. FedEx, DHL, UPS, etc.)

It's important to note that if shipping internationally, there may be custom delays. This is not unusual and should not cause you any panic. Our trusted Artist and Customer Support Team is monitoring the progress of your artwork until it reaches it's safe delivery to your customer. We'll be updating your customer all along the way.

COST OF SHIPPING

Your customer is responsible for the cost of shipping. The artists are only responsible for the cost of packaging their artworks. Remember your packaging must comply with our thorough Packaging Guidelines so its best to over estimate the cost of packaging materials during your upload and pricing of your artwork. We want for you to still make a healthy profit upon completion of your sale.

The cost of shipping will be broken out to the artists when uploading your artwork. From your customer’s perspective, the cost of shipping is included in the artwork price.
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