Quick re-cap to steps post selling artwork.

Once an Artwork is sold you may go through the following to review the steps involved.

1. Confirm the Art Purchase

Once you’ve made a sale, you will receive an email that will announce the sale of your artwork (congrats!), and will ask for you to acknowledge the sale and update the status. This is when the courier will come to take your packaged artwork, usually 2-3 days after the collector/buyer has purchased the work. It is very important that you schedule a pickup date immediately -- if you do not respond within 24 hours, you will receive an email and phone call from our Artist Support Team.

2. Sign the Artwork with your Blockchain Account

Once the pick-up is confirmed you can sign the Artwork for transfer of ownership to the Collector/ Buyer. This will be held for processing until completion of the return period for the Artwork i.e. 14 days from delivery.

3. Package your artwork and print your shipping labels.

You've scheduled your pickup date? Great. In preparation for your courier’s arrival, you’ll package your artwork in accordance with the Packaging Guidelines

Two days before the pickup date, you'll receive an email reminder to go to your Sales Dashboard and print your shipping documents. In some cases, the Artist Support Team will directly email your shipping label. For more information about the shipment process, click here

3. Tracking the delivery

Once your courier arrives for your scheduled pickup, they’ll take your artwork and off it goes to be delivered to the collector/buyer. Please be patient! You can watch your own tracking progress on your courier’s site and also on the order details in the Website (RtistiQ.com) Simply copy the tracking number from your shipping label and use your specified courier’s website to follow your tracking. Please note that when shipping internationally, there may be holds during customs inspections. These holds are perfectly normal. Our Support team is in close contact with the collector/buyer providing them with assistance and instructions all along the way until safe delivery.

4. Delivery to the collector/buyer

Your artwork will be safely delivered to your customer. Success! In the rare cases that a complication occurs, the Artist Support Team will be in touch as they are following the delivery every step of the way.

5. Time to get paid!

After 14 days from the date of delivery, your payment would be processed by RtistiQ. For more details on what to expect when it comes time to get paid, please visit our article on Payment Processing.
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