RtistiQ Returns Policy
14-day Return Policy for all Artworks sold in the platform
RtistiQ is committed to ensuring 100% satisfaction of our art collectors and buyers! That's why once you’ve received an original artwork, we'll give you fourteen (14) days to decide whether or not you’d like to keep that artwork or return it for a refund post receipt of artwork.
You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned to the seller (Artist, Gallery or Resell Collector) in its original condition and packaging.
The return guarantee is NOT applicable to the following final sale items:
Special Collection Works (specifically marked, check info tag if available)
Artworks acquired through Auction Bidding
Original Artwork Return Policy
From the time you receive your original artwork from our couriers, you have fourteen (14) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from RtistiQ and are not fully satisfied, you have:
Fourteen (14) days to contact us about your intent to return the work
Three (3) days from the day you contacted us to ship out the artwork. Do not ship the artwork before contacting us; you must first contact us.
To notify us about returns, you may either write to email@example.com, to guide you through the process, or mark the Artwork for returns under the order processing.
If you do not notify us of your intent to return the work within 14 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
Damaged Artwork during shipping
Please call / write to us immediately after confirming receipt of artwork found to be damaged. Our Customer Support team will work with you claim insurance / refunds for the artwork. Please follow the below steps
Take photos of the Packaging and the Damage found on the artwork. This needs to emailed across to us at firstname.lastname@example.org
Save the original packaging as is for the Artwork
Call us as soon as you receive the artwork and is found to be damaged. Please do not wait for the full 14 days return management period
Our team would be in touch constantly to manage the returns / refund accordingly. All grievances could further be reported to email@example.com, to provide appropriate resolution to the scenario in hand.
Updated on: 04/07/2022