RtistiQ Returns Policy

14-day Return Policy for all Artworks sold in the platform

RtistiQ is committed to ensuring 100% satisfaction of our art collectors and buyers! That's why once you’ve received an original artwork, we'll give you fourteen (14) days to decide whether or not you’d like to keep that artwork or return it for a refund post receipt of artwork.

You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned to the seller (Artist, Gallery or Resell Collector) in its original condition and packaging.

The return guarantee is NOT applicable to the following final sale items:

Specially Marked Collection Works (Will be marked in the Artwork Details, next to Check-out)
Artworks acquired through Auction Bidding
Made to order and commissioned artworks

Original Artwork Return Policy

From the time you receive your original artwork from our couriers, you have fourteen (14) days to decide whether to keep the work or return the artwork in its original condition for a refund.

We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from RtistiQ and are not fully satisfied, you have:

Fourteen (14) days to contact us about your intent to return the work
Three (3) days from the day you contacted us to ship out the artwork.

Do not ship the artwork before contacting us; you must first contact us on artworks@rtistiq.com / +6591885499.

To notify us about returns, you may either write to artworks@rtistiq.com or Call / WhatsApp to +6591885499, to guide you through the process, or mark the Artwork for returns under order processing in the website.

If you do not notify us of your intent to return the work within 14 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)

Damaged Artwork during shipping

Please call / write to us immediately after confirming receipt of artwork found to be damaged. Our Customer Support team will work with you claim insurance / refunds for the artwork. Please follow the below steps

Take photos of the Packaging and the Damage found on the artwork. This needs to emailed across to us at artworks@rtistiq.com
Save the original packaging as is for the Artwork
Call us as soon as you receive the artwork and is found to be damaged. Please do not wait for the full 14 days return management period

Our team would be in touch constantly to manage the returns / refund accordingly. All grievances could further be reported to info@rtistiq.com, to provide appropriate resolution to the scenario in hand.

Additional Questions on Return Policy

What is the coverage for the Return Policy?
In the event that you are not satisfied with the work delivered, you have 14 days after delivery of the work to let us know. We will organize and cover the costs of the return. The return Policy covers the following situation
You received the work as Damaged- Depending on the level of Damage, you may ask for a Repair, replacement or a total refund of the artwork
Doesn't Fit your Space - We strongly encourage buyers to use our Mobile App to have a sense of the size of the work, by using its AR feature. Nevertheless we understand that it could still be an issue fitting in, and you can request for a replacement or refund of the Artwork.
Made to order and commissioned artworks are not eligible for Returns or Refund. We would only be able to consider situation of Damages and not for any other situation
Cost of Return - All costs of return are borne by RtistiQ including return customs clearance

I changed my mind, how do I return the order
You can just login to your account, go to your order and initiate the Return process. You have 14 days after delivery to initiate Return. In case of any questions you may reach out to the number +6591885499 to confirm the process.

What is Refunded?
You will receive a** full refund of the Artwork price and Shipping cost**. Only the cost of Customs will still need to be borne by you as we wouldn't be able to control that.

What is the Policy for Made-to-order and Commissioned Artworks?
Made to order works are not eligible for returns", since the artwork is created only after the request is made.
During the commissioning process you have multiple opportunities to review the work and cancel the order at any point in time. Once it is packaged and Shipped we cannot accept returns of the Artwork.

Its always a good practice to Review the Artwork thoroughly immediately after receiving the shipment.
Keep the original packaging until the end of the return period, to use it for the return of the Painting

Made to order and Commissioned Artworks are not eligible for the Return Policy above. We support cancellation of the order until the time of process initiation (specific print or custom creation)

Updated on: 28/07/2023